90 Day Return Policy/Warranty

    RETURN

Our number one goal to make you, a happy returning customer! is:

-Feel free to return any item that you are not thrilled to own. Please call us at 1-800-859-5566 to secure a Return Authorization (RMA) number.

-The RMA requests must be made within 90 days post item delivery.

-Returns made within 30 days, post item delivery, can receive a refund to their original form of payment. 

-Before credit is issued, the item must be returned and received by us.

-We do not refund shipping costs or refund the cost of your return shipping. 

-If your item is received in brand new working condition and not used. We will refund 100% of your item cost.

If the item is damaged by the shipping carrier: How do I get it replaced?

All shipping damage and breakage; must be reported to us: within seven days of receipt, as claims must be made with the carrier.                   

We’ll act on your behalf with the carrier to expedite your claim and ship you a replacement product.

Please, contact us at 1-800-859-5566 to report any merchandise damaged by the shipping carrier.

I received a defective item. How do I get it replaced?

We stand behind every product. In the unlikely event that you receive a defective item, please, contact us to request a replacement.

Replacement requests must be made by emailing us at help@yoursafetyluis.com or calling us at 1-800-859-5566 to secure a Return.

Authorization number (RMA). Replacement products cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

I received a defective item that I no longer want. How do I return it for a refund?

If you receive a defective item that you want to return and not have us replace it, we will refund you 100% of your item cost.

Defective item returns for credit must be made by emailing us at help@yoursafetyluis.com or calling us at 1-800-859-5566 to secure a Return Authorization number (RMA).

Your return credit cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

Warranty

LuiChavOnline offers a limited warranty on all products.

Some products have manufacturer’s warranties that are much longer. Products with expiration dates, like pepper spray, have a Warranty governed by the expiration date.

Unless otherwise specified on our product details page. LuiChavOnline will repair its products with new or rebuilt parts, free of charge, in the U.S.A.

For 90 days from the original purchase, in the event of a defect in materials product must be shipped back to LuiChavOnline for repair in original packing.

Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser.

A purchase receipt or other proof of original purchase will be required; before rendering warranty performance. We email all customers an invoice. It is sufficient documentation to submit for warranty coverage.

This warranty only covers failures due to defects in materials, which occur during their use.

It does not cover:

-Damage that occurs in the shipment (covered separately).

-Failures caused; by-products not supplied by LuiChavOnline. 

-Failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification.

-Commercial use of the product.

-Service by anyone other than LuiChavOnline.

-Damage that is attributable to acts of God.

Limits and Exclusions

There are no express warranties except as listed above.

LUICHAVONLINE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.

THE EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Batteries, pepper spray, and other disposable items included; if you doubt an item you are interested in regarding the warranty, please, contact us at 1-800-859-5566.

Returned items must be in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.